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Website Terms and Conditions

Last Updated: 03 January 2025

1. Introduction

Welcome to Code24 Website Solutions, managed by Xander Dan Sales Agency. These terms and conditions (“Terms”) govern your use of our website, services, and subscriptions. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our Website.

2. Definitions

  • “We,” “Us,” “Our” refers to Code24 Website Solutions, managed by Xander Dan Sales Agency.
  • “You,” “Your” refers to any user or customer of our Website.
  • “Subscription” refers to recurring payments made by You for products or services offered on our Website.
  • “Content” refers to all text, images, videos, or other material available on the Website.

3. Scope of Services

We provide a wide range of digital solutions, including but not limited to:

  • Website design and development.
  • Business logo creation and branding.
  • Marketing services, including Google Ads, Facebook Ads, and email marketing.
  • Software and mobile app development.
  • Search Engine Optimization (SEO).
  • Graphics design for banners, icons, and other marketing materials.
  • Magazine design and layout.
  • Other related digital solutions as requested.

3.1 Google and Facebook Promotion

  • We provide advertising and promotional services on platforms like Google and Facebook.
  • Ad budget fees are separate from service charges.
  • Campaign performance may vary, and while we strive for optimal results, we do not guarantee specific outcomes such as increased sales or engagement.

 

4. Payments

4.1 Partial Payments

  • For projects exceeding an agreed-upon threshold, a partial payment of at least 50% of the total quoted amount is required to initiate the project.
  • Remaining balances must be paid upon project completion and before the final delivery of the product or service.

4.2 Full Payments

  • Smaller projects or one-time services may require full payment upfront.

4.3 Subscriptions

  • For subscription-based services, including but not limited to ongoing SEO, digital marketing, or software maintenance, payments must be made on a recurring basis as per the subscription agreement.

4.4 Late Payments

  • Late payments are subject to additional fees, and continued non-payment may result in the suspension or termination of services.

5. Taxes and VAT

  • All prices quoted are exclusive of taxes unless otherwise specified.
  • Clients are responsible for any applicable taxes, including VAT, as per local regulations. These will be added to the invoice total where applicable.

6. Business Partners

  • We may collaborate with third-party partners to deliver specific services or solutions. While we ensure quality and reliability, any liabilities arising directly from third-party services will be governed by their terms and conditions.
  1. Graphic Designers – Sonic Digital Advertising Agency
  2. Data Hosting Servers- local and International
  3. Third-party Companies such as Google Ads, Danrush, Bark, Facebook Ads  Postmywall Bing Search Tool

7. Project Timelines and Revisions

  • All timelines will be mutually agreed upon before project commencement.
  • Projects include a specified number of revisions as detailed in the agreement. Additional revisions may incur extra charges.

8. Use of Website

8.1 Eligibility

By using this Website, you confirm that you are at least 18 years old or have the consent of a legal guardian.

8.2 Acceptable Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Interfere with the Website’s operation.
  • Attempt to access restricted areas without authorization.
  • Post, upload, or share harmful or objectionable content.

8.3 Account Security

If registration is required, you must provide accurate information and keep your login credentials confidential. You are responsible for all activities under your account.

9. Payment and Refund Policy

9.1 A non-refundable deposit (typically 50%, 75%, 100% and above) is required before work begins.

  • The remaining balance must be paid upon project completion or as agreed in the contract milestones.
  • Late payments may incur additional fees or interest, as outlined in your contract.
  • We reserve the right to suspend work if payments are not made on time.

9.2 Refunds are available only under the following conditions:

  • If we fail to deliver the agreed-upon services within the specified timeframe.
  • If a request for cancellation is made before work has commenced.

9.3 No refunds will be issued for completed services or promotional campaigns

10. Subscriptions

10.1 Subscription Overview

We offer subscription on website Build Packages. Subscriptions automatically renew annually unless canceled by You or Us as requested.

10.2 Billing and Payment

  • Subscriptions starts on a day of upfront.
  • By purchasing a subscription, you authorize Us to charge your payment method on a recurring basis at the start of each renewal term unless canceled prior to the renewal date.
  • Prices for subscriptions, including any applicable taxes, are detailed at checkout.

10.3 Renewal and Cancellation

  • Purchased add-on products will manually be added to next annually billing.
  • Subscriptions automatically renew at the end of the initial term for the same duration unless canceled.
  • To cancel a subscription to My Profile or My Account Dashboard, Select My Subscriptions, select a Product and View or contacting Us.
  • Cancellations made after the renewal date will apply to the next billing cycle, and no refunds will be issued for the current cycle.

10.4 Changes to Subscription Terms

We may update subscription terms, including pricing. You will be notified of any significant changes at least 30 days before they take effect. Continued use of the subscription after the notice period constitutes acceptance of the new terms.

11. Search Engines

  • Code24 ensures websites are built with basic search engine optimization (SEO) best practices.
  • However, Code24 does not guarantee specific search engine rankings, as they are subject to various external factors beyond our control.

12. Licensing

  • Code24 retains the copyright to all work until full payment is received.
  • Upon full payment, the client will receive a license to use the completed work for its intended purpose.
  • Any additional usage rights must be explicitly granted in writing.

13. Rejected Work

Code24 aims to meet your requirements and specifications for all projects. If any work is deemed unsatisfactory by the client, the following applies:

  • The client must notify Code24 in writing within five (5) business days of receipt.
  • Code24 will make reasonable revisions as requested. However, if the work is repeatedly rejected beyond the scope of initial agreements or specifications, additional fees may apply.
  • Code24 reserves the right to terminate the project if mutual satisfaction cannot be achieved.

14. Approval of the Services

  • Once the project is delivered, the client will be required to approve the work in writing.
  • Approval must be provided within five (5) business days. Failure to respond within this period will be deemed as acceptance of the services.
  • Post-approval changes may incur additional charges.

15. Backups

  • While Code24 implements industry-standard measures to safeguard data, backups of the website and related data are the client’s responsibility unless explicitly agreed otherwise in a written maintenance contract.
  • Code24 shall not be held liable for loss of data under any circumstances.

16. Ownership of Domain Names and Web Hosting

  • Domain names and hosting purchased by Code24 on behalf of the client remain the property of the client upon receipt of payment.
  • The client is responsible for renewing domain names and hosting services unless a separate agreement for management is made with Code24.

17. Emails

  • Email accounts provided as part of hosting packages are subject to the policies of the hosting provider.
  • Code24 is not responsible for email loss, spam, or any other issues arising from the hosting provider’s email services.

18. Cross-Browser Compatibility

  • Code24 ensures that websites function properly on major modern web browsers (e.g., Chrome, Firefox, Edge, Safari) at the time of project completion.
  • Compatibility with outdated or niche browsers is not guaranteed unless specifically requested in the project scope.

19. E-Commerce

  • For eCommerce websites, Code24 provides integration with payment gateways and basic security measures.
  • The client is responsible for ensuring compliance with all applicable laws and regulations, including payment security and privacy requirements.
  • Code24 is not liable for any financial transactions or data breaches occurring on the client’s eCommerce platform.

20. Updates and Additions to Website

  • Post-launch updates and additions are not included in the original scope of work unless agreed otherwise in writing.
  • Clients may request updates and additions at additional costs, based on Code24’s prevailing rates.

21. Intellectual Property

All content on this Website, including but not limited to text, images, branding materials, and code, is owned by or licensed to Us. You may not reproduce, distribute, or create derivative works without prior written consent.

22. User-Generated Content

If you submit content to the Website:

  • You grant Us a non-exclusive, royalty-free license to use, modify, and distribute your content.
  • You confirm that your content does not infringe on the rights of third parties.

We reserve the right to remove user content that violates these Terms or applicable laws.

23. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the content, privacy practices, or terms of these third-party sites.

24. Disclaimer of Warranties

Our Website and services are provided “as is” without any warranties, express or implied, including but not limited to fitness for a particular purpose or non-infringement. We do not guarantee uninterrupted access to the Website or that services will meet your expectations.

25. Limitation of Liability

To the fullest extent permitted by law, We will not be liable for any indirect, incidental, or consequential damages arising out of your use of the Website, subscriptions, or services.

26. Indemnification

You agree to indemnify and hold Us harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Website, services, or breach of these Terms.

27. Privacy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand how We collect and use your information.

28. Termination

We may terminate or suspend your access to the Website, subscriptions, or services at any time for any reason, including but not limited to violations of these Terms.

29. Governing Law

These Terms are governed by the laws of South Africa. Any disputes arising under these Terms shall be resolved in the courts of South Africa.

30. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting. Continued use of the Website or services constitutes acceptance of the updated Terms.

31. Contact Information

If you have questions about these Terms, please contact us at:

Email: help@code24.co.za

Payment Issues Email Us: payments@code24.co.za

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