📧 Email Support Guide

Digital products built for ambitious businesses

Email Setup Guide

Configure your Code24 business email on any device. Step-by-step instructions for Android, iPhone, and Desktop clients.

Server Settings → Troubleshooting

Mail Server Configuration

Use these settings for all devices and applications. We recommend IMAP with SSL for security and synchronization.

👤

Account Information

Email Address help@code24.co.za

Username help@code24.co.za

Password Your email password

⭐

Complete Server Settings

All configuration values for every protocol and security level.

Setting	Value	Notes
Incoming Server (IMAP)	mail.domain.com	For receiving emails
IMAP Port (SSL)	993	✓ Recommended
IMAP Port (No SSL)	143	Not recommended
Incoming Server (POP3)	mail.domain.com	Alternative protocol
POP3 Port (SSL)	995	For POP3 with security
Outgoing Server (SMTP)	mail.domain.com	For sending emails
SMTP Port (SSL)	465	✓ Recommended
SMTP Port (TLS)	587	✓ Alternative secure option
SMTP Port (No SSL)	25	Not recommended
Authentication	Required	For outgoing server

✅

Use IMAP If:

You check email on multiple devices
You want emails synced everywhere
You need access to all folders
You want emails backed up on server

⚠️

Use POP3 If:

You use only one device
You want emails stored locally only
You have limited server storage
You want to reduce server space usage

Android Setup

Samsung, Google Pixel, and other Android devices

📱

Default Email App

Open Settings → Accounts → Add account → Email

Enter your email: help@code24.co.za

Enter your password

Tap Manual Setup (important!)

Select IMAP

Incoming Server:

IMAP Server: mail.domain.com
Security: SSL
Port: 993
Username: help@code24.co.za

Outgoing Server:

SMTP Server: mail.domain.com
Security: SSL
Port: 465
Check Require Sign-in

📧

Gmail App

Open Gmail app

Tap profile icon → Add another account

Select Other (IMAP/POP)

Enter help@code24.co.za and password

Use manual settings when prompted with server details from left panel

⚠️ Tip: If auto-detect fails, tap Manual setup and enter the server settings from the table above.

⚡ Android Sync Settings

Sync Frequency

Every 15 minutes recommended for business email

Notifications

Enable "Notify when email arrives" for instant alerts

Sync Period

2 weeks recommended (adjust based on storage)

iOS Setup

iPhone and iPad Mail app configuration

🍎

iOS Mail App

Open Settings → Mail → Accounts → Add Account

Tap Other → Add Mail Account

Enter your details:

Name: Your display name
Email: help@code24.co.za
Password: Your password
Description: Code24 Email

Tap Next → Select IMAP

Incoming Mail Server:

Host Name: mail.domain.com
User Name: help@code24.co.za
Password: Your email password

Outgoing Mail Server:

Host Name: mail.domain.com
User Name: help@code24.co.za (required!)
Password: Your email password

📨

Outlook for iOS

Download Microsoft Outlook from App Store

Open app → Tap Add Account

Enter help@code24.co.za

If auto-detect fails, tap Advanced Settings

Advanced Settings:

IMAP Hostname: mail.domain.com
IMAP Port: 993
Port Security: SSL
SMTP Hostname: mail.domain.com
SMTP Port: 465
Username: help@code24.co.za (for both)

⚙️ iOS Advanced Settings (If Needed)

If you encounter "Cannot verify server identity" or connection issues:

Path to Settings

Settings → Mail → Accounts → Select your account → Advanced

Recommended Values

Use SSL: ON
Server Port: 993 (incoming)
IMAP Path Prefix: INBOX
SMTP Port: 465 or 587

Desktop Setup

Windows and Mac email clients

📬

Microsoft Outlook

Open Outlook → File → Add Account

Select Manual setup → POP or IMAP

Enter your information

Account Type: IMAP
Incoming: mail.domain.com
Outgoing: mail.domain.com
Username: help@code24.co.za

More Settings → Outgoing Server: Check "My outgoing server (SMTP) requires authentication"

Advanced: Incoming 993 (SSL), Outgoing 465 (SSL) or 587 (STARTTLS)

🐦

Mozilla Thunderbird

Menu → New → Existing Mail Account

Enter name, email, password

Click Continue → Manual Config

Incoming (IMAP):

Hostname: mail.domain.com
Port: 993
SSL: SSL/TLS
Auth: Normal password

Outgoing (SMTP):

Hostname: mail.domain.com
Port: 465
SSL: SSL/TLS

🍎

Apple Mail (macOS)

Open Mail → Mail menu → Add Account

Select Other Mail Account → Continue

Enter name, email, password

If manual: Account Type IMAP

Mail Server: mail.domain.com
User Name: help@code24.co.za
Password: Your email password
Click Next and complete setup

🖥️ Desktop Client Quick Reference

Application	Protocol	Incoming	Outgoing	Auth
Outlook	IMAP	993 SSL	465/587 SSL	Required
Thunderbird	IMAP	993 SSL	465 SSL	Normal Password
Apple Mail	IMAP	993 SSL	465 SSL	Password

Troubleshooting Common Issues

Solutions to the most frequent email setup problems.

❌ "Authentication Failed" or "Password Incorrect" +

Verify you're using your full email address as username (not just "help")
Test your password by logging into webmail first
Check that Caps Lock is off
Ensure no extra spaces in email or password

📡 "Cannot Connect to Server" +

Verify internet connection is working
Double-check server address: mail.domain.com
Try alternate SMTP port: 465 (SSL) or 587 (TLS)
Disable VPN temporarily if active

🔒 "SSL Certificate Error" +

Accept the certificate if prompted (normal for business email)
On Android: Change security to "SSL (Accept all certificates)"
Verify your device date/time is correct
Incorrect dates cause SSL validation failures

📤 Can Send But Not Receive (or Vice Versa) +

Verify both incoming AND outgoing servers are configured
Check outgoing server authentication is enabled
Confirm username is full email for both servers
Try alternate SMTP port: 587 instead of 465

🔄 Emails Not Syncing Across Devices +

Ensure you're using IMAP (not POP3) on ALL devices
Check sync settings in your email app
Remove and re-add account if problems persist
Verify "Leave messages on server" is enabled for POP3